Terms & Conditions

1. Parties and scope

These terms form a legal agreement between Dailywellnesshub and the customer named on the quote or service booking. The scope covers wooden furniture restoration, structural joinery, on-site scratch repair, and video guidance. We do not provide upholstery fabric replacement or mechanical clock repairs unless specifically agreed as sub-contracted tasks.

2. Booking and quotes

Quotes provided via email or phone based on customer photos are indicative estimates. Our fixed quote is confirmed once we physically inspect the furniture piece at your home or in our George Street workshop. Quotes remain valid for 30 calendar days from the date of issue. Work commences only after the client approves the final price.

3. Performance of the work and access to the premises

For on-site repairs, the client must grant safe, well-lit access to the working area and a nearby standard electrical socket. For collections, corridors and stairwells must be clear of obstructions so our handlers can carry the piece without risking wall damage. We aim to complete workshop repairs within seven to fourteen working days depending on finish curing times.

4. Prices, payment after completion and invoices

All prices are stated in British Pounds. We accept payment strictly by cash on completion or direct bank transfer against invoice. We do not accept credit or debit cards, payment terminals, or online card payment links. Payment is due immediately upon handover of the completed furniture. The client inspects the work prior to settlement.

5. Cancellation and rescheduling

Clients may cancel or reschedule a scheduled collection or home visit free of charge up to 24 hours before the agreed time slot. Cancellations made with less than 24 hours notice or where our team arrives at an unattended address are subject to a £30 travel charge. Remote video appointments require 12 hours cancellation notice.

6. Liability, insurance and complaints

We carry public liability insurance up to £1,000,000. We are not liable for pre-existing internal rot, active woodworm infestation not visible on initial inspection, or previous poor amateur repairs using non-removable adhesives that cause wood tearing during disassembly. Any complaint regarding the standard of work must be notified in writing within seven calendar days of delivery so we can inspect and rectify it.

7. Governing law

These terms of service and any contract entered into with our workshop are governed by the laws of England and Wales. Any disputes arising from our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Questions about this policy

Message [email protected] or dial +44 121 296 3791 during Mon-Thu 08:45-16:45, Fri 08:45-14:45. We reply to all inquiries within one business day.

Merchant

Dailywellnesshub Ltd.

Registered address

45 George Street, Birmingham, B3 1QA, United Kingdom

Email

[email protected]

Phone

+44 121 296 3791

Working hours

Mon-Thu 08:45-16:45, Fri 08:45-14:45

Registration

Company No. 12625030