DailywellnesshubCancellation & Refund Policy
We understand plans change. You can cancel or reschedule an in-home visit or furniture collection without penalty by letting us know in advance.
- Free cancellation
- At least 24 hours before the start time
- Rescheduling
- Zero fee, prior to the scheduled start
- Refund time
- Within 5 business days
- Refund method
- Same way you paid
1. Cancellation window
Notify us by phone or message at least 24 hours before your appointment to cancel without charge. Cancellations after that cutoff may incur the direct cost of custom materials already purchased for your piece, as stated in the quote.
2. Rescheduling
Rescheduling your appointment carries no fee. We offer the next open workshop date within one business day.
3. Conditions for issuing a refund
You receive a full refund if our workshop cancels the job, if we fail to execute the agreed work, or if the finished restoration fails to meet quote specifications and we cannot correct it within a practical timeframe.
- Full refund of any upfront deposit if you cancel at least 24 hours before the booked collection or consultation time.
- If you cancel after our transport vehicle has already arrived at your address, a flat call-out fee of £30 is deducted from any deposit.
- Video consultation fees can be refunded in full if cancelled at least 12 hours before the scheduled video call.
- Once timber has been milled or custom-ordered hardware has been cut specifically for your piece, the direct material cost cannot be refunded.
4. Submitting a refund request
- Send an email to our workshop email or call us directly with your job reference number.
- State whether you want to cancel outright or move the booking to another available date.
- If an eligible deposit was paid by bank transfer, supply your account number and sort code for the return transfer.
5. Timeline
Approved refunds are returned to your UK bank account by transfer within three business days.
6. Questions about this policy
Message [email protected] or dial +44 121 296 3791 during Mon-Thu 08:45-16:45, Fri 08:45-14:45. We reply to all inquiries within one business day.
- Merchant
- Dailywellnesshub Ltd.
- Registered address
- 45 George Street, Birmingham, B3 1QA, United Kingdom
- [email protected]
- Phone
- +44 121 296 3791
- Working hours
- Mon-Thu 08:45-16:45, Fri 08:45-14:45
- Registration
- Company No. 12625030